General Terms and Conditions of Vatter Fashion GmbH – VATTER Online-Store (Date: July 2018)


For all orders via our online store the following Terms and Conditions apply. The Terms and Conditions govern your use of the website and the sale of "VATTER" brand products by Vatter Fashion GmbH via it. They are part of all contracts we make with the customers about the goods or services. The General Terms and Conditions apply in the version valid at the time of the order. Terms and Conditions of our customers or third parties bind us - regardless of our knowledge and also without objection in a particular case - only upon explicit written approval. The Terms and Conditions also apply to all future business relations.

Please read these Terms and Conditions before placing your order. Do not place any orders unless you understand and agree to all Terms and Conditions outlined herein. Vatter Fashion GmbH reserves the right to amend or modify these Terms and Conditions at any time and without notice at its sole discretion.


  1. Vendor and contracting party is the Vatter Fashion GmbH, Marsstrasse 13, 80335 Munich (hereinafter also called "VATTER Online Store").
  2. The products and prices shown within the online store are subject to change and non-binding and represent merely a non-binding online catalog. Thus, a legally binding offer is not emitted.
  3. By your order, you submit a binding offer to conclude a contract with us. You place an order by entering all necessary information during the ordering process and finally by sending us the order under "check your order" by clicking the button "submit order". As part of the order process you have the opportunity to check all preceding entries in the step "check your order" and to change them if necessary by pressing the "back" button, before the order is sent to us. The binding order is concluded only after pressing the button "submit order". After sending your order, you will receive an order confirmation on our website and also by e-mail. This confirmation of receipt is only an acceptance of your order, if an acceptance is explicitly stated. The order confirmation transmitted by us is only for your information that we have received your order. A purchase agreement is hereby not yet concluded. The purchase contract is only concluded with the dispatch of the goods. You will be notified with a separate e-mail about the shipping.
  4. Orders can be made only in German or English.
  5. We only accept orders you make through our online store. We generally do not accept orders by fax, phone, email or letter and they will not be processed by us.
  6. The goods are sold only in common household quantities.


  1. All prices shown in our online store are in EURO and final, meaning they include all price components, including the respective statutory VAT rates. Additional delivery and shipping costs are stated in the offer separately.
  2. The valid prices at the time of the order apply.


You can pay your order via PayPal, credit card, advance payment, SOFORT Überweisung, Amazon Payments or purchase on account with Klarna. The VATTER online store reserves the right in individual cases to exclude certain types of payment. Payment by sending cash or checks is not possible. For the processing of the above payment methods, the Vatter online store will engage more partner companies.

In case of payment via PayPal you will be redirected directly to PayPal after submitting your order, to make the payment via your PayPal account. You must be registered there in principle or register first, legitimize with your login information and confirm the payment instruction to us (except possibly guest access). The general terms and conditions of PayPal apply.

In case of payment by credit card your card will be charged with the amount due when the order is completed, but no later than the shipment of the goods.

Should you have chosen to pay by SOFORT Überweisung, you will be redirected to SOFORT Überweisung after submitting your order and make the payment directly via your online banking account (PIN/TAN).

With Amazon Payments you use for payment the stored payment and shipping information of your Amazon account. You need only your Amazon login credentials. You must be registered there in principle or register first, legitimize with your login credentials, and confirm the payment to us. You will receive more information of how to get to website of the third party payment provider during the ordering process.


  1. Costs for packaging, shipping and insurance are not included in the sale price pursuant to § 3 No.1. Prior to completion of your order, we will notify you with the shipping costs and any additional costs on the order form. You have to bear the shipping costs and any additional costs. The currently valid shipping costs can be found in the section "Shipping & Returns".
  2. You will receive several goods whenever possible of course in a single consignment. The shipping costs depend in this case, as well as for sending abroad, on the volume, the type and the destination of the goods.
  3. Please note that for orders being shipped to a destination outside the EU, in addition to the shipping costs also import taxes, customs fees and -charges may be levied by the destination country. Import duties and taxes are imposed by the applicable import duty office and shall be borne by the recipient. The magnitude of these costs depends on the import regulations of the recipient country. These costs may be payable on or after delivery. For more information you can check with your local customs office.


  1. Your order is delivered only in the dispatch route and unless otherwise agreed, to the delivery address specified by you. A pickup of the goods is not possible.
  2. Delivery will normally be made with DHL. The VATTER online store strives to process the shipping as quick as possible. For orders from Germany the goods are usually delivered within two to three working days from order. The delivery time to other countries may take, depending on destination, more time. Please note that if the payment method is payment in advance, the goods are shipped only after payment receipt.
  3. In case we realize while processing your order that the products ordered by you are not available, we will inform you separately by email. A contract for unavailable goods will not be concluded.


  1. Right of withdrawal

You have the right to cancel this contract within fourteen days without givng any reason. The right of withdrawal shall be fourteen days from the date on which you or a third party nominated by you, other than the carrier, have taken physical possession of the goods. In the case of a purchase contract for several goods that you have ordered within a single order, and we have delivered separately to you, the right of withdrawal shall be fourteen days from the date on which you or a third party nominated by you, who is not the carrier, have taken physical possession of the last product.

To execute your right of withdrawal, you need to inform us (VATTER online store, Vatter Fashion GmbH, Marsstrasse 13, 80335 Munich, Email: by means of a clear statement (e.g. a letter sent by mail or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, which is however not compulsory.

In order to meet the cancellation period it is sufficient if you dispatch the statement about the execution of your right of withdrawal before the withdrawal deadline.

2. Consequences of withdrawal

If you withdraw this contract, we have to pay back all the payments that we have received from you, including shipping costs (with the exception of the additional costs that arise from the fact that you chose a different method of shipping than the favorable standard shipping offered by us), without delay and latest within fourteen days from the date on which the notification of your cancellation of this contract with us is received. For this repayment, we use the same method of payment that you used in the original transaction, unless something else has been explicitly agreed with you; in any case you are not charged any fees for this repayment.

We may withhold the reimbursement until we have received the returned goods back, or until you have provided proof that you have returned the goods, whichever is the earlier.

You have to return the goods promptly and in any event not later than fourteen days from the date on which you informed us about the cancellation of this contract to the following address:

VATTER Online-Store

c/o Nakami Lounge GmbH

Marsstrasse 13/RGb

80335 Munich


The deadline is met, when you dispatch the goods before the deadline of fourteen days. You bear the direct cost of returning the goods.

You only have to pay for any loss in value, if this loss in value is due to a handling of the goods, which is not necessary to examine the nature, characteristics and functioning of the goods.

Examination of the nature, characteristics and functioning refers to the testing and evaluation of the goods, as it is possible and common in a retail store. For goods that are intended for direct skin contact, we ask you to take the necessary hygiene precautions and to always wear your own slip while trying them on. Please make always sure that our product is intact, was not notably worn, and arrives back at us if possible with original label/hangtag and original packaging. Please use a protective outer packaging. If you no longer have the original packaging, please arrange a suitable package with sufficient protection against transportation damage.

3. Exclusion of withdrawal rights

The right of withdrawal does not apply to contracts for the delivery of sealed goods, which are unsuitable to return for reasons of health protection or hygiene if their seal has been removed after the delivery.

End of cancellation policy

Sample withdrawal form

(In case you want to withdraw the contract, then please fill out this form and send it back to us.)


VATTER Online-Shop

Vatter Fashion GmbH

Marsstrasse 13

80335 Munich



Hereby I/we (*) withdraw from the contract concluded by myself/us (*) for the purchase of the following

Goods (*) / provision of the following services (*)

Ordered on (*) / received on (*)

Name of the consumer

Address of the consumer

Signature of the consumer (only with notice on paper)


(*) Delete where not applicable


The goods delivered to you remain the property of the VATTER online store until the purchase price has been paid in full.


  1. The warranty for defects in the goods purchased is subject to the statutory provisions. The warranty expires two years after delivery of the goods.
  2. Commercial or technically unavoidable, material deviations in quality, color, size, cut or design of the goods do not constitute a defect.
  3. Warranty claims are excluded if you change the goods and thus the defect is caused.
  4. You can assert your warranty claims, stating the order number, your name and your address, and a brief description of the reasons, by email at The defective goods must be returned to us for inspection (VATTER online store, c/o Nakami Lounge GmbH, Marsstr. 13/RGb, 80335 Munich, Germany).


  1. The liability of Vatter Fashion GmbH is unlimited if the damage is based on an intentional or grossly negligent breach of duty by us or by a legal representative or vicarious agent of Vatter Fashion GmbH. We are also liable for the slightly negligent breach of essential obligations whose violation endangers the purpose of the contract, or for breach of obligations, the fulfillment of which allows the execution of the contract and on whose compliance you regularly trust. In such a case of slightly negligent breach of essential obligations, we are only liable for the foreseeable, typical damage. Vatter Fashion GmbH is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
  2. Not restricted are claims arising from the injury of life, body or health of a person, warranty claims after assumption of a guarantee for the quality of the product and claims for fraudulently concealed defects. Liability under the product liability law remains unaffected.
  3. Insofar as our liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.


The protection of your personal data that you give us of in the use of the VATTER online store is extremely important to us. We will process your data only in accordance with the applicable data protection regulations. You can view and print the Privacy Policy here.


  1. The entire content of the website, in particular texts, graphics, photos and illustrations is owned by Vatter Fashion GmbH. This content is protected by copyright and other intellectual property rights. Any duplication, processing, storage or other processing is not allowed.
  2. The brand "VATTER" is the property of Vatter Fashion GmbH. Any use or exploitation of the brand in any form without our consent is prohibited.


The contract text is not stored by us and cannot be accessed after completing the ordering process.


Our website contains links to other websites for whose content we are not responsible. We expressly exclude any liability, which is connected to a collection, use or disclosure of data on these websites.


Vatter Fashion GmbH reserves the right to make changes to the Website, the rules, conditions, including these Terms and Conditions at any time, especially when necessitated by organizational needs, legislative changes or amendments to the supreme court. On your orders, the terms and conditions apply that are valid at the time of your order.


  1. To all contracts between you and Vatter Fashion GmbH the law of the Federal Republic of Germany shall apply, to the exclusion of United Nations Convention on Contracts for the International Sale of Goods (CISG).
  2. Place of fulfillment for all contractual and legal claims, unless otherwise agreed or mandatory by law required, is the place of business of the Vatter Fashion GmbH.
  3. Should individual provisions of these terms and conditions be invalid, this will not affect the effectiveness of the remaining provisions and of the contracts concluded on their basis. The applicable statutory provisions shall apply instead of the invalid provision


The website under the domain is operated by:

Vatter Fashion GmbH

Marsstrasse 13

80335 Munich



Managing Director: Thomas Vatter, Marcus Faulwasser

Handelsregister: Amtsgericht München, HRB 207871

USt-IdNr: DE 291835367

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